Step by step — from completing the form to the day your companion comes home.
When your companion passes — or if you know it's coming soon — fill in our contact form. This site is an independent referral service, so the form first comes to the site operator rather than directly to a crematorium. We'll ask a few simple things:
We review the area and service you have asked about. If a participating provider is available, we tell you who it is and explain that the provider will handle the service. We do not promise a response time or pretend to be the crematorium.
Your details are not passed to a provider simply because you submitted this form. We tell you which participating provider is available and ask whether you want us to share your enquiry with them.
If you agree, the provider contacts you directly and explains its collection options, pricing, availability and terms. You can also choose to contact a provider yourself.
The participating crematorium sets the collection time, explains its cremation options and carries out the service. Ask it about individual traceability, communal arrangements, memorial products, prices and timing before you agree.
Those operational details belong to the provider you choose; this website does not perform or supervise the cremation.
For individual cremation, the provider explains how and when ashes will be returned, along with any certificate or memorial product you choose. Timing varies by provider and service.
For communal cremation, ask the provider what happens to the combined ashes and whether it offers any memorial location or confirmation.
That depends on the provider, location, time of day and service selected. Ask the provider for a realistic collection window rather than relying on a generic promise from a referral website.
Provider arrangements differ. Ask the crematorium whether it can collect from your veterinary practice and whether you need to be present at a home collection.
Ask the provider to explain its identification and traceability process and what certificate or documentation it supplies. Do not rely on a generic claim without asking the named provider.
Many families have questions they feel awkward asking — about preparation, what happens in the chamber, and what to expect. We have written a guide to what happens during pet cremation and an explanation of individual pet cremation that answer these questions directly, with no fluff.